Case Study: Mortgage Company (10 Wireless Users)
The client was provisioned with 8 channels on a fractional T1 line to their telecommunications provider. This digital connection allowed them to have high call quality and room to grow their capacity to 24 channels (simultaneous calls). The employees of the firm each received a wireless Plantronics CT12 headset phone that allowed them to be on a call and roam anywhere within the company office and surrounding area. These phones feature onboard CallerID and a message waiting indicator lamp that indicates the presents of waiting voicemail messages. Employees can easily place, transfer and park calls from anywhere in the office. The Plantronics phones were connected to Sipura ATA adapters that allow them to connect to the Asterisk PBX server. These adapters enable the phones to do three-way calling, call forwarding, last-call-return and a host of other vertical service features. Because the Sipura adapters are connected to the PBX server via the companies Ethernet data network, adding more phones does not require any new server hardware. This makes expanding the system much less expensive than with port-based proprietary systems. The receptionist was provided with a web-based graphical user interface that shows the status of each staff member and line on the system. Drag-and-drop call transfers allow the receptionist to quickly route calls from their PC. Employees can also originate calls from within Microsoft Outlook using a free third-party TAPI integration utility. Unified messaging allows a voicemail user to receive copies of their voicemail within their email inbox. This allows users to archive old voicemail messages and easily search and retrieve old messages on their PC. The client was looking for a telephone system that could grow with the business but was not going to cost a huge amount of money. What the client received was a system them met their operational goals and their price point.
|
A
mortgage company with 10 employees needed a low-cost telephone system
for their growing business. VoiceIP Solutions was able to provide
a low-cost PBX based on the
