Call Center, New Startup Reducing Costs

A client that wanted a 50-user office including a 20-user call center, asked VoiceIP Solutions to craft a telephone network that would leverage Linux and the Asterisk Open Source PBX to reduce their startup costs and allow for growth.

Headsets and Conference Phones

These phones offer on board echo cancellation and noise reduction capabilities that are well suited to a noisy call center environment. The phones also feature a separate headset port for easy connection of a Plantronics headset, which was installed with each phone. A SoundStation IP 4000 conferencing phone was set up in the client

Raid and Backup Hardware

VoiceIP Solutions created a Red Hat Linux based Asterisk PBX that utilized a dual Xeon server with RAID and redundant power supplies to increase reliability. Users were provisioned with Polycom SoundPoint IP 501 telephones, which offer a suite of business class telephony features and an intuitive user interface.