To turn off DND mode press the “Do Not Disturb” button again, or press the “Menu” key followed by “Features” and “Do Not Disturb”. This will return the phone to normal operation, allowing it to receive calls.

System Wide No DND Mode

The “Do Not Disturb” feature may be turned off for all phones system wide at the discretion for the client. Some situations such as call centers could require un-interrupted availability.

1. The DND feature can be accessed different ways depending upon the model of phone.

• Press the “Do Not Disturb” key, or

• Press the “Menu” key, then select “Features” and “Do Not Disturb”

2. A flashing icon and text on the graphic display indicates that Do Not Disturb is on.

• Calls received while Do Not Disturb is enabled are sent to voicemail and logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
• To turn off DND press the “Do Not Disturb” button again, or press the “Menu” key followed by “Features” and “Do Not Disturb”.

Blind Call Transfer

1. During a call, press the “Transfer” button, or the Trnsfer soft key (the active call is placed on hold).

2. Press the Blind soft key to transfer the call without speaking to the second party.

3. Enter the number to which you want to transfer the call.

4. Press the “Transfer” hard key again, or the soft or hard “Send” keys. The person you were on the line with is sent to the previously entered number.

• Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

Attended Call Transfer

1. During a call, press the “Transfer” button, or the Trnsfer soft key (the active call is placed on hold).

3. After speaking with the second party, press the “Transfer” button or Trnsfer soft key again to complete the transfer.

• Transfer may be canceled during establishment by pressing the Cancel soft key. The original call is resumed.

2. Place a call to the number to which you want to transfer the call.

1. The forwarding feature can be accessed different ways depending upon the model of phone.

• Press the “Forward” key, or

• Press the “Menu” key, then select “Features” and “Forward”

2. Select a Forwarding Type from:

• Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

1. The forwarding feature can be accessed different ways depending upon the model of phone.

• Press the “Forward” key, or

• Press the “Menu” key, then select “Features” and “Forward”

2. Select a Forwarding Type from:

• Always, No Answer, and Busy.

3. Each option may be blank, or enter a number to forward all future calls to.

4. For No Answer, enter the number of rings before forwarding.

5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

A small network of Polycom Kirk Wireless DECT base stations and repeaters were installed to provide seamless wireless coverage throughout the companies’ offices and manufacturing floors.  The DECT technology allowed for greater coverage and a lower system cost then competing WiFi based wireless systems, due to it’s use of the 1.9Ghz frequency spectrum.  As the system operates in a different frequency then WiFi, it can be deployed in the same areas as WiFi networks without causing interference.

Unlike WiFi, the DECT standard was designed from the outset as a wireless digital voice standard, so it is optimized for voice communications and provides for seamless handoff between cells, as a user roams thought a facility.  Repeaters can be used to extend wireless coverage to remote areas of a facility, without additional wiring costs.

Production workers were provided with the industrial Kirk 4040 model wireless handset.  This handset features an IP 54 classification for resistance to dust and water in industrial environments.  Office workers were provided with the Kirk 5020 model wireless handset, which feature a sleek design and color screen.  Both handsets feature the built-in text messaging in addition to voicemail waiting indication and standard PBX call management features.  The reception desk, conference rooms and other select offices were provisioned with Polycom SoundPoint IP telephones, which include a full-duplex speakerphone and advanced call management features.

The client was provisioned with 8 channels on a fractional T1 line to their telecommunications provider. This digital connection allowed them to have high call quality and room to grow their capacity to 24 channels (simultaneous calls).

The employees of the firm each received a wireless Plantronics CT12 headset phone that allowed them to be on a call and roam anywhere within the company office and surrounding area. These phones feature onboard CallerID and a message waiting indicator lamp that indicates the presents of waiting voicemail messages. Employees can easily place, transfer and park calls from anywhere in the office.

The Plantronics phones were connected to Sipura ATA adapters that allow them to connect to the Asterisk PBX server. These adapters enable the phones to do three-way calling, call forwarding, last-call-return and a host of other vertical service features. Because the Sipura adapters are connected to the PBX server via the companies Ethernet data network, adding more phones does not require any new server hardware. This makes expanding the system much less expensive than with port-based proprietary systems.

The receptionist was provided with a web-based graphical user interface that shows the status of each staff member and line on the system. Drag-and-drop call transfers allow the receptionist to quickly route calls from their PC. Employees can also originate calls from within Microsoft Outlook using a free third-party TAPI integration utility. Unified messaging allows a voicemail user to receive copies of their voicemail within their email inbox. This allows users to archive old voicemail messages and easily search and retrieve old messages on their PC.

The client was looking for a telephone system that could grow with the business but was not going to cost a huge amount of money. What the client received was a system them met their operational goals and their price point.

The client required a cost effective telephones for classrooms and feature rich (but user friendly) telephones for administrative offices. As the system was to double as a paging system for the school, internal paging support was also a requirement.

VoiceIP solutions proposed an Asterisk based VoIP server with Polycom SoundPoint 301 phones to serve the classrooms. Administrative staff received Polycom SoundPoint 501 phones that feature a full-duplex speakerphone and the ability to handle 8 calls on three line appearances. By using VoIP, VoiceIP Solutions was able to leverage the school’s existing data network infrastructure, which greatly reduced installation-wiring costs.

Voicemail features were of concern to the client as they had a number of offsite users. The system installed by VoiceIP Solutions allowed for delivery of voicemail messages as email attachments (unified messaging). This feature allows teachers to receive their voicemail from any place they have email access. An offsite voicemail retrieval phone number also allows users to check their messages from offsite via a standard telephone. Unlike proprietary PBX systems, the Asterisk PBX uses Open Source software. Because of this, the school is not charged additional licensing fees to add more voicemail users or access advanced unified messaging features.

In addition to many standard PBX features, VoiceIP Solutions was able to customize the client

Least Cost Routing

Remote offices can share T1 resources using least cost routing. Calls to/from GSM cell phones are routed via GSM/SIP gateways, making these calls mobile-to-mobile calls, which further reduces costs.

Real Time Queue Monitoring

Locations with onsite call centers benefit from integration of the Asterisk PBX platform with QueueMetrics Call Center Management Software. This software extends Asterisk’s built-in call queues (ACD) to allow for real-time queue monitoring, recording and historical analysis.

Redundant Architecture

By creating a network of Asterisk servers at each site, should a WAN connection go down, each site is able to continue independent operation. This architecture, along with server redundancy at key facilities, allowed for a high level of reliability in the system, at a price that was not achievable with proprietary telephony solutions.