When a guest calls the front desk, their callerid can automatically become updated with a name after checking in. This way the staff knows which room and person they are talking to. Opera point of sale software with Micros display panels can connect billing and and records with caller id replacement and other features such as rise and shine wake up calls.
Informed Quality of Service
Resort staff that have a full array of information at their disposal can more efficiency provide personal quality of service. Guests can appreciate expedited care with the staff knowing their names.
