A pbx telephone system can be an automated attendant, providing a backup for the reception staff, or filling the role all together. It can answer phones after hours, or route callers to the appropriate department or employee of a company.
Backup Receptionist
If the receptionist is currently on the phone or does not answer, the automated attendant can answer and take over. It plays messages that your own employees record for a personal touch, while accepting programmed options via keypress to reach different departments or members of the organization.
Typical installations involving a receptionist would have the front desk phone ring several times, and then to the attendant during business hours.
Database Integration
If a client calls and needs information regarding something that is tied to an identification number, they can type it into any phone to do a database lookup. The desired information can be played back or read by the soothing voice of the telephone system.
Fully Automated Phone System
Some businesses use the pbx telephone system to take the place of live representatives. The purpose of these machines depends upon the needs of the companies. They can be used to collect or distribute information, buy or sell products depending upon the imagination of the business.
Text to Speech
Do you need a system that can read back the results of a real estate deal closing to callers, or what the weather is like in Paris? With dozens of realistic voices to choose from, a VoiceIP PBX can keep clients verbally informed by phone.
