Having a hosted call center can reduce costs, as customer service reps can work from anywhere. Phones connect through the internet, giving call service representatives high definition voice capabilities. All of the call center optimization available on a regular telephone system can be brought to the secure cloud.
Call Center Software
Call metric and live monitoring software is available on your hosted call center with voiceipsolutions. Charts and graphs allow comparison of different statistics over different timeframes. Use the data to optimize rate plans and staff distribution.
CSR’s Work From Home
Customer service reps using a hosted phone solution can log into the call ques from anywhere to begin accepting calls. Reduce transportation costs, and allow talented individuals from another geographic region to work in your call center as remote agents.
Features
Features
- Call Parking
- Call Queues
- Automated Attendant
- Call Blacklist
- Call Follow Me
- Call Forwarding
- Call Transfer
- Caller ID
- Conference Bridging
- Do Not Disturb
- Graphs: Phone Usage
- Interactive Voice (IVR)
- Metric Collection
- Music on Hold
- System Status
- Text to Speech
- Transcoding
- Trunking
- User Management
- Voicemail
Platforms
- Asterisk Server Options
- Sort: Connection Type POTS
- Sort: Connection Type PRI
- Sort: Connection Type SIP
- Sort: License Requirement No
- Sort: License Requirement Yes
- Sort: Price Greatest to Least
- Sort: Price Least to Greatest
- Sort: User Capacity 1-10
- Sort: User Capacity 1-50
- Sort: User Capacity Large to Small
- Sort: User Capacity Small to Large
- Sort: User Capacity Unlimited
- Voip Brands
- (users:1-10) Hosted
- Asterisk Platform Information
- (users:1-50) Appliance
- (users:1-50) Switchvox
- (users:1- ∞) Enterprise
Servers Connections
