Having a hosted call center can reduce costs, as customer service reps can work from anywhere. Phones connect through the internet, giving call service representatives high definition voice capabilities. All of the call center optimization available on a regular telephone system can be brought to the secure cloud.
Call Center Software
Call metric and live monitoring software [...]
A mortgage company with 10 employees needed a low-cost telephone system for their growing business. VoiceIP Solutions was able to provide a low-cost PBX based on the Asterisk Open Source PBX platform. This secure software runs on the Linux operating system and utilized standards based server hardware to keep costs down.
The client was provisioned with [...]
A large publishing company with multiple offices was able to cut telecom costs by using a network of Asterisk PBX servers and Polycom SoundPoint IP telephones. Each satellite office was connected using Voip to further reduce overhead. Redundant servers installed at their head offices connect corporate employees and an on-site call center to the public [...]
A client that wanted a 50-user office including a 20-user call center, asked VoiceIP Solutions to craft a telephone network that would leverage Linux and the Asterisk Open Source PBX to reduce their startup costs and allow for growth.
Headsets and Conference Phones
These phones offer on board echo cancellation and noise reduction capabilities that are well [...]
An electric utility company in Alaska with multiple sites, wanted the capability to automatically archive all user voicemails on their telephone system for management auditing purposes. The client received a quote from Avaya for a voicemail auditing solution, priced at ~$40k per server.
VoiceIP Solutions was able to deploy an Open Source Asterisk PBX that [...]
Since 2004, VoiceIP Solutions has been deploying custom Asterisk based solutions for clients in the Pacific Northwestern United States and around the world.
Asterisk is a powerful open source telephony platform that runs on the Linux operating system. It provides standard business telephone system (PBX) features and functions. But it can also serve a variety [...]
Calls may be forwarded to other offices, cell phones, extensions, automated attendants, voice mail box, or other options depending upon the needs of a business.
Cell Phone Gateway
Phone numbers or queues coming to PBX phone system and then forwarded to another number can cost less than permanently assigning a cell phone to a particular company line. [...]
