A VoiceIP PBX uses industry standards to interoperate with the most cost effective or available line providers in your area.

Digital Lines (T1 E1)

Digital t1’s provide up to 23 voice channels per line, and are ideal for call centers and large complexes.

PRI

PRI’s are digital voice communication lines that are connected to the internet and are made available for access. High definition voice and video is possible with an internet connection

SIP

The sip voip protocol transfers voice completely over the internet, and is idea for connecting multiple sites of the same organization due to its low cost.

Analog POTS PSTN

PSTN copper lines, sometimes known as pots are available in some areas. One line carries one channel.

Having a hosted call center can reduce costs, as customer service reps can work from anywhere. Phones connect through the internet, giving call service representatives high definition voice capabilities. All of the call center optimization available on a regular telephone system can be brought to the secure cloud.

Call Center Software

Call metric and live monitoring software is available on your hosted call center with voiceipsolutions. Charts and graphs allow comparison of different statistics over different timeframes. Use the data to optimize rate plans and staff distribution.

CSR’s Work From Home

Customer service reps using a hosted phone solution can log into the call ques from anywhere to begin accepting calls. Reduce transportation costs, and allow talented individuals from another geographic region to work in your call center as remote agents.

Features

Features

• Call Parking
• Call Queues
• Automated Attendant
• Call Blacklist
• Call Follow Me
• Call Forwarding
• Call Transfer
• Caller ID
• Conference Bridging
• Do Not Disturb
• Graphs: Phone Usage
• Interactive Voice (IVR)
• Metric Collection
• Music on Hold
• System Status
• Text to Speech
• Transcoding
• Trunking
• User Management
• Voicemail

Platforms

• Asterisk Server Options
• Sort: Connection Type POTS
• Sort: Connection Type PRI
• Sort: Connection Type SIP
• Sort: License Requirement No
• Sort: License Requirement Yes
• Sort: Price Greatest to Least
• Sort: Price Least to Greatest
• Sort: User Capacity 1-10
• Sort: User Capacity 1-50
• Sort: User Capacity Large to Small
• Sort: User Capacity Small to Large
• Sort: User Capacity Unlimited
• Voip Brands
  • Digium Products
  • Polycom IP Phones
• (users:1-10) Hosted
  • Complete Hosted Phone System
  • Hosted Call Center
  • Voip Hosted
• Asterisk Platform Information
  • Custom Asterisk Platform
  • Hosted Asterisk PBX For Small Business
    • Pricing: Hosted PBX
  • Tapi
• (users:1-50) Appliance
• (users:1-50) Switchvox
• (users:1- ∞) Enterprise

Servers

• Sort: Server Backups Raid 1
• Sort: Server Backups Raid 5
• Sort: Server Form Factor Rack
• Sort: Server Form Factor Tower
• Sort: Server Hard Drive up to 1TB
• Sort: Server Hard Drive up to 6TB
• Sort: Server Processor – Latest Intel
• Sort: Server Processor Core2

Connections

• POTS Connection
• PRI Connection
• SIP Connection

Businesses seeking to add PBX functionality and cut costs by implementing an Asterisk VoIP PBX can now do so without the upfront cost of a server.

VoiceIP Solutions is excited to announce the availability of a Virtual PBX solution for small business, as an addition to its existing line of Asterisk telephone systems.

Our data center hosted Asterisk PBX solution features a virtual private server (VPS) running Asterisk 1.4.x and Asterisk GUI 2.0. This powerful combination of open-source telecom software will allow your business to implement a wide variety of advanced features including:

Features

• Calling Features (Caller ID, Call Forwarding, Transfer, 3-Way Calling)
• IVR Voice Menus (”Press 1 for sales, 2 for service, etc.”)
• Call Queues (”Please hold for the next available representative”)
• Ring Groups (Ring several phones at once)
• Time-of-Day routing (choose how the system routes calls depending on the date/time)
• Follow-Me (calls ring a series of locations/numbers until the called party is located)
• Voicemail-to-Email (receive your voicemail as an attachment in your email inbox)
• Web Based GUI (tool for user management and dial-plan configuration)
• Plus many other standard Asterisk features!

IT administrators will appreciate that our hosted solution allows for Root server access for enhanced flexibility. Our solution is also ITSP neutral, so you can use your hosted Asterisk VPS with a SIP or IAX2 dial tone provider of your choice.

VoiceIP Solutions can supply your business with pre-configured Polycom telephones for use with this service. If your business ever outgrows this hosted solution, Polycom telephones can be reused with any of our site-based Asterisk server solutions, allowing for easy expansion.

For customers wanting support in implementing and customizing their hosted Asterisk solution, VoiceIP Solutions offers setup support, consulting and remote training on an hourly basis. We even offer onsite Polycom telephone installation and training in the greater Pacific NW.

Click here for a pricing.

For a live demonstration or to order, call us at +1 866.229.1381.

Appliance PBX

A turn key phone system that takes up less space and power. This unit uses a flash hard drive, and has most of the features of a full size system.

Enterprise PBX

An Asterisk enterprise phone system can be effective as a stand alone server, or a networked cluster of PBX’s in a live backup redundant configuration.

Hosted PBX

Remote hosted phone servers can provide a means of off-premise backups, and reduce management overhead of housing a physical PBX machine on site.

Switchvox PBX

The Switchvox solution wraps Asterisk in an easy to use GUI and provides state of the art CTI features, including screen-pops and click-to-dial functionality. ]]> http://www.voiceipsolutions.com/products-and-services/telephone-systems/pbx-platforms/feed/ 0 http://www.voiceipsolutions.com/products-and-services/telephone-systems/pbx-connections/ http://www.voiceipsolutions.com/products-and-services/telephone-systems/pbx-connections/#comments Wed, 10 Jun 2009 07:00:24 +0000 admin http://10.3.0.2/?page_id=1119

SIP

The Session Initiation Protocol (SIP) is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP).

PRI

The Primary Rate Interface (PRI) is a standardized telecommunications service level within the Integrated Services Digital Network (ISDN) specification for carrying multiple DS0 voice and data transmissions.

POTS

Plain old telephone service (POTS) is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in most parts of the world. ]]> http://www.voiceipsolutions.com/products-and-services/telephone-systems/pbx-connections/feed/ 0 http://www.voiceipsolutions.com/products-and-services/business-voip/hotel-phone-system/phone-service-for-guests/ http://www.voiceipsolutions.com/products-and-services/business-voip/hotel-phone-system/phone-service-for-guests/#comments Wed, 10 Jun 2009 00:09:13 +0000 admin http://10.3.0.2/?page_id=971 Guests of a relaxation and recreation establishment appreciate the option to have free local calling from their hotel rooms. It is a courtesy that can be made possible by taking advantage of the least expensive voice communication line connections available in your area. A standards compliant phone system will be able to choose between voip and analogue methods.

Extensions for Each Room

In a situation with hundreds of phone lines, it is not practical financially or structurally to lease an individual number to each line. Instead, buildings and companies have an intelligent phone system which will assign free lines to people who need them in an extension based system. With a VoiceIP PBX, there is not a limit or licence fee to the number of extensions attached to a phone system.

Call Control

Limit access to long distance or restricted 900 numbers with call control. A list of rules can prevent hospitality guests from calling numbers which are illegal, or are not in the billing plan of the management.

Asterisk is a feature rich software PBX that enables advanced telephone system functionality at a fraction of the price of proprietary telephone systems.

VoiceIP Solutions provides onsite turn-key deployments throughout the Northwestern United States (AK, WA, OR & ID). We also provide extended sales and service nationwide. Call or email us today to discuss your needs or to get a quote.

Certified PMS Systems

• Micros Fidelio, Opera and Suit8
• Protel
• Amadeus Hospitality
• Brilliant
• Newhotel
• Silverbyte / Optima

PBillX FIAS Integration Software Features

• Micros Certified Integration
• Scalable solution based on Property Management System standards called FIAS
• Transmitting of data for phone calls of hotel guests from PBX to Property Management System
• Receive requests for closing phones at guest check out
• Receive requests for opening phones at guest check in
• Receive requests for wake up calls
• Replacing of caller ID with clients name once checked in
• Welcome guest by name via on-screen telephone display (requires Polycom IP telephone)
• Built in wake up system, guest or front desk capable
• Built in room state system for control of room status and maids
• Built in minibar softphone for control of minibar management
• Built in price database to rate toll calls

The client required a cost effective telephones for classrooms and feature rich (but user friendly) telephones for administrative offices. As the system was to double as a paging system for the school, internal paging support was also a requirement.

VoiceIP solutions proposed an Asterisk based VoIP server with Polycom SoundPoint 301 phones to serve the classrooms. Administrative staff received Polycom SoundPoint 501 phones that feature a full-duplex speakerphone and the ability to handle 8 calls on three line appearances. By using VoIP, VoiceIP Solutions was able to leverage the school’s existing data network infrastructure, which greatly reduced installation-wiring costs.

Voicemail features were of concern to the client as they had a number of offsite users. The system installed by VoiceIP Solutions allowed for delivery of voicemail messages as email attachments (unified messaging). This feature allows teachers to receive their voicemail from any place they have email access. An offsite voicemail retrieval phone number also allows users to check their messages from offsite via a standard telephone. Unlike proprietary PBX systems, the Asterisk PBX uses Open Source software. Because of this, the school is not charged additional licensing fees to add more voicemail users or access advanced unified messaging features.

In addition to many standard PBX features, VoiceIP Solutions was able to customize the client

Least Cost Routing

Remote offices can share T1 resources using least cost routing. Calls to/from GSM cell phones are routed via GSM/SIP gateways, making these calls mobile-to-mobile calls, which further reduces costs.

Real Time Queue Monitoring

Locations with onsite call centers benefit from integration of the Asterisk PBX platform with QueueMetrics Call Center Management Software. This software extends Asterisk’s built-in call queues (ACD) to allow for real-time queue monitoring, recording and historical analysis.

Redundant Architecture

By creating a network of Asterisk servers at each site, should a WAN connection go down, each site is able to continue independent operation. This architecture, along with server redundancy at key facilities, allowed for a high level of reliability in the system, at a price that was not achievable with proprietary telephony solutions.

VoiceIP Solutions was able to deploy an Open Source Asterisk PBX that included a simple BASH script to provide the needed functionality for under $5000, saving the client ~$35,000 on their telephone system.

By leveraging Open Source software and using open standards, VoiceIP Solutions is able to deliver highly customized solutions to meet client needs and reduce the cost of telecommunications related capital expenditures.

Asterisk is an Open Source telecommunications toolkit that can be customized to fill a wide variety of telecommunications rolls in enterprise environments. It can serve as a highly scalable and redundant PBX for large offices, a call-center ACD platform, an IVR platform that can interface with enterprise databases, and a wide variety of other voice and video applications.

Asterisk incorporates a flex able internal dial plan and scripting environment, allowing it to be molded to meet each client